PRIVACY POLICY

 

PRIVACY POLICY
Your privacy is important to us. We treat it, and any information that you give to us, with as much care as possible. Please read the following policy to understand what we do with your information. You should also read the [Terms and Conditions], click here. Our Site is a United Kingdom site and so our privacy policy complies with the Data Protection Act 1998 and relevant European data protection legislation. We are committed to protecting your privacy and honouring the integrity of your personal information. We do not sell or pass any information collected through this website to others except as disclosed in this Privacy Policy. If you have any requests concerning your personal information or any queries with regard to these practices please contact us by e-mail at shop@fannieschiavoni.com

PERSONAL INFORMATION
We collect personal information from you when you (i) submit questions or material to us, (ii) register on this website, (iii) purchase a product from us, (iv) e-mail us or post content on our social media pages or (v) enter one of our competitions. The type of personal information we may collect (if applicable) includes the following: name, gender, user name, password, email address, postal address, phone number, and mobile number. Credit card information is held securely on a financial services approved location and cannot be accessed by us.

We use such personal information collected through this website for the purposes of: • providing a personalised service; • enhancing the user experience of this website; • fulfilling product orders; • recording your full purchase history; • running features that incorporate submissions to the website; • running competitions; and providing you with information about, and access to, products and services we offer, either ourselves or jointly with or on behalf of other organisations.

REGISTRATION INFORMATION
We only collect your personal information in accordance with our Terms, above. Information relating to your use of the website is detailed at paragraph 3 below. We use the Registration Information only where you allow us to do so and only in respect of the offer and activities on the website that you request. 
You warrant that the Registration Information is true, accurate and current and you shall inform us of any changes made to the Registration Information. You shall not pretend to be any other person when providing us with the Registration Information.

USE OF REGISTRATION INFORMATION
We may use the Registration Information from time to time to offer you services and products based on the preferences that you identify during the registration process when you become a Member, and based on any preferences of which that you subsequently make us aware. We will obtain your permission to carry out such promotions during the registration process when we obtain your Registration Information. To offer you such third party services, and provided you have given us permission, We may email you at the email address that you give us when you give us the Registration Information or subsequently.

We will use the Registration Information in relation to any goods or services that you purchase directly from us so that we can deliver such goods or services to you. If you wish to receive information about our products or services, or the products or services offered jointly with or on behalf of other organisations, please check the appropriate box on the registration page, competitions page or other relevant form or page through which the information is collected.

 

DATA PROTECTION AND PERSONAL INFORMATION
We recognise that the Registration Information and the information that we capture during your use of the website is personal data for the purposes of the Data Protection Act 1998 (the "Act") and we hereby acknowledge that we shall treat the Registration Information and all other information that you give us in accordance with the Act and as set out in the paragraph entitled, Use of Registration Information.
If your personal information changes, or if you no longer need our service, you may correct, update, delete or deactivate it by emailing us at shop@fannieschiavoni.com
We may store the personal information that you send to us via this in our databases. We will only keep your personal information for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services and comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period after you stop using our services or stop using this website.
We internally use personally identifiable information about our customers to improve our marketing and promotional efforts, to statistically analyse website usage, to improve our content and product offerings and to customise our website's content and layout. We believe these uses allow us to improve our website and provide better service to our customers. We may use a customer's email address and mailing address or phone number, to contact a customer regarding an order or administrative matters or notices. We may use information in the file we maintain about a customer to resolve disputes and troubleshoot problems.
If for some reason you believe that you have received any SPAM e-mail from us which you have not authorised us to send you, please inform us immediately by emailing us at shop@fannieschiavoni.com
Personal data collected via this website is stored by FANNIE SCHIAVONI. In the event that you would like to view a copy of the information that we hold on you, you may do so at any time by requesting a copy to be sent you on the following email address shop@fannieschiavoni.com

 


NEWSLETTERS
We may offer free newsletters to share information with you about the website, about us and our affiliates and subsidiaries, or about our business partners and advertisers and sponsors. You may receive a newsletter either by registering for a particular newsletter or in conjunction with a special feature or membership for which you have registered on the website. You may cancel your free email subscription by following the instructions provided on the website or, in some instances, in the designated area of certain newsletters or emails.


SECURITY OF PERSONAL INFORMATION
To help ensure that your personal information is safe and secure, we use PCI compliant procedures and PCI secure suppliers to ensure a safe and secure shopping experience. 
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep your details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.